So I come in today, and I get an email from the boss asking why I kept some cases longer than I should have. Well that would be because I posted the questions in our WORK CHAT ROOM that tier two is supposed to be paying attention to. Its not like tier 2 could have looked at the IRC and just answered a simple question, nooo that would be too easy. Instead, they like to wait three days before they even attempt to answer my question. And yes, I could pick up the phone and call them, but I thought they were supposed to keep an eye on their chat. Guess I was wrong.
So whats your pet peeve in the office? Have you gotten in trouble lately?
So whats your pet peeve in the office? Have you gotten in trouble lately?
If you get no answer in irc within 20 minutes you should have called or escallated the case but I guess that really doesn't matter now.
ReplyDeleteDavid S from Tier 2 Apac support